Privacy.
Short version: we collect what the service needs, and we don't sell it. Last updated September 1, 2026.
What we collect
The problem you describe, the kit designed for it, and the contact details you give us when you reserve (name, email, company, phone). Basic usage analytics through PostHog. Payments are handled by Stripe; we never see or store your card number.
Who processes it
Anthropic (the AI that designs your kit reads your problem description), Stripe (payments), PostHog (analytics), Supabase (database), Vercel (hosting), and Resend (email). Each gets only what its job needs.
How long we keep it
Kit-designer chats that never became a reservation are deleted after 90 days. Problem descriptions on old plans are cleared after a year. Reservation and lead details stay while there is a kit to ship or a deposit to refund. Anything else, email us and it goes.
What we never do
Sell your data. Cold-call you (no one calls unless you ask). And when the hardware ships: Vision heads count, they never identify. Numbers leave the device, video never does.
Questions or deletion
Email inbox@synse.co and we'll show you, correct, or delete what we hold about you.